Hi everyone, I've set up my own domain to send and receive emails. The problem is that the email I've designated for a support group's Helpdesk doesn't receive the ticket when I send the email to that address. This email exists, and I configured it for SMTP access, etc. I'm sure I missed a step.

I've watched some videos, but I haven't found anything with the custom domain. (I'm currently using the 14-day trial so I can configure everything and then explain it to my colleagues.)

Can you help me or link to a current guide for this service?

Thank you.