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Odoo 18.8 e-commerce taxes not computed.

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websiteeCommerceVATTaxes
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The Pet Depot, Christopher Chong

I am having issues with my Odoo e-Commerce site where taxes are not being computed correctly even if I have done the following:

  1. Assign a sales tax. (12%) -- our vat rate
  2. Taxes are set correctly (at the right 
  3. Fiscal Position are set correctly.

How can I resolve this issue? I open the website  and this problems keeps occurring even when I use incognito mode. What should I do and what did I do wrong? A few days ago, the taxes were computing correctly and then I only changed the following

  1. check track inventory
  2. uncheck the continue selling when out-of-stock.

and then the prices on the products all of the sudden are not being computed with taxes.

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Vivek Kundaliya
Best Answer

This is a common issue in Odoo eCommerce when taxes suddenly stop computing. The fact that it started after you changed inventory tracking settings is a clue — those changes may have triggered a product template cache refresh issue. Here's how to troubleshoot:

Step 1: Check the "Prices" setting on eCommerce

Go to Website → Configuration → Settings → Pricing and verify:

  • Tax Display is set to your preference (Tax Included or Tax Excluded)
  • The Fiscal Position is not overriding or zeroing out your tax

Step 2: Check product pricelist

Go to Website → Configuration → Pricelists and open the active pricelist. Check if it has tax settings that might override the product tax.

Step 3: Verify the tax is still on the product

Open the affected product in backend (Sales → Products or Website → Products), go to the Sales tab, and confirm the Customer Taxes field still has your 12% tax selected.

Step 4: Check Fiscal Position mapping

If a Fiscal Position is automatically applied (based on country/IP), it may be mapping your 12% tax to a 0% tax. Go to Accounting → Configuration → Fiscal Positions and check if any automatic position is removing the tax.

Step 5: Clear website cache

In developer mode, do a server restart or clear the pricelist cache from Settings.

Most likely cause: A Fiscal Position is being automatically applied and is overriding the tax to 0 for website visitors. Check that first.

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