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Double Opt-in - Marketing automation

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Marc&Structures, Marc

Hi,

I'm having issues using marketing automation module, in particular with setting up a campaign:

  • I'm setting up a double opt-in function, so that, when a user joins a newsletter, a subsequent email is sent to verify email and confirm subscription.
  • I used the pre-defined module available in marketing automation, but the trigger does not work. That means that when a user registers, the email is not sent automatically, unless i manually click on "Execute" button in the campaign.

I'm using Odoo 18 Enterprise.


Could you help me in how to set up the trigger?


Thank you in advance.

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Jana Federico, Jana
Best Answer

Hi Marc,
The problem you're having is not unique, it's by design. The odoo developers chose for no explicable reason to treat double opt-in emails as newsletters and not transactional emails, which means it can take up to 1 hour for the email to be sent. 
In other words, you, like myself will never receive a single sign-up from this automation, as no normal person will wait an hour just to click an email verifying their subscription. 
Don't expect odoo to fix it either, I have wasted countless hours with tech support, and they refuse to even acknowledge that there is a problem. In their words, "there is no problem, it is our standard". 

Welcome to odoo!  🤬

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