We have two helpdesk teams, which each have their own email alias. Regardless of which email address the ticket comes in through, the ticket receipt acknowledgement is always sent to the customer from the same email. I realise that this is based on the "Ticket: Reception Acknowledgment" template (accessed through Developer mode), but it's not clear how or if I can add a second template and/or assign a template to a helpdesk team and/or assign a rule to the existing template, so the response come from the right email. Thank you!