Customer Success Manager
About the Job
Hybrid (4 days onsite, 1 day remote) – Brisbane, CA
Odoo is seeking to significantly expand its vibrant and innovative sales teams. Apply to work within an organization that values independence, flexibility, and personal growth.
The Customer Success Team is helping customers across North America streamline their business processes with Odoo’s integrated software solutions. This is an opportunity for people who are excited to work at the intersection of software and business. You’ll learn the value that software can provide across a variety of verticals and how Odoo’s diverse suite of apps (over 50!) can be used to alleviate company needs.
We expect the candidate to be proactive and have a "get it done" spirit.
Responsibilities
- Develop and maintain strong relationships with clients, understanding their unique needs and goals to ensure their success with Odoo products and services
- Conduct live software demonstrations to showcase product features, benefits, and capabilities tailored to the customer's unique needs and requirements
- Become the “voice of the customer” and communicate feedback to internal teams
- Collaborate with the sales team to onboard and integrate new clients, ensuring a smooth transition and immediate value realization
- Proactively identify, analyze, and address customer needs to uncover growth opportunities, reduce churn, and increase the customer lifetime value
- Create and implement tailored customer success plans, including usage and adoption strategies, to maximize clients' return on investment
- Partner with internal teams, including product, marketing, and support, to advocate for the customer's needs and ensure a seamless customer experience
- Monitor customer health metrics and performance indicators, and develop targeted initiatives to drive continuous improvement
- Leverage data-driven insights to inform customer success strategies and tactics that drive long-term growth
- Qualify new customers to uncover potential growth opportunities
- Stay up-to-date with industry trends, best practices, and competitor offerings to ensure our company remains competitive in the marketplace
Must Have
- Bachelor’s Degree is required - A business-oriented major is a strong plus
- Proficiency in G-Suite applications
- Demonstrate an understanding of a customer’s renewal/growth life-cycle, and have an entrepreneurial spirit and passion for customer success!
- Fluency in French (native/bilingual or professional)
Nice to Have
- Experience with accounting, manufacturing, inventory, CRM, POS, and/or e-commerce software, or a background in industry or entrepreneurial ventures. Proficiency in Microsoft Excel and Google Sheets is highly valued
- Familiarity with SaaS or PaaS environments, especially in pre- or post-sales roles. Ability to clearly communicate the value proposition of ERP software to potential customers
- Previous experience that demonstrates strong coordination skills and a high level of organization
How does it work in Sales?
Our Sales Department is divided into two parts: Direct & Indirect Sales.
In Direct Sales, we work in direct contact with SMEs. In Indirect Sales, we collaborate with Partners (Odoo resellers).
Sales-minded? Discover our jobs:
- Account Executives
- Account Managers
- Customer Success Managers
- Key Account Managers
What's great in the job?
- Healthcare, Dental, Vision, Life Insurance, Flexible Spending Account, Health Savings Account, 401K Matching, and Commuter Benefits
- PTO (Paid-time-off), paid sick days, and paid holidays
- Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals
- Evolve in a nice working atmosphere with a passionate, growing team!
- Snacks, fruit, and coffee/drinks on tap!
- Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap!
- Company-sponsored events for groups of 6+ employees
The estimated annual compensation range for this role is $70,000-$90,000 OTE (on-target earnings), with a base salary range of $50,000-$70,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location.
Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.
