Hi,

If outgoing emails are being sent successfully but customer replies are not appearing in the chatter, the issue is usually related to incoming email configuration rather than the contact form itself.

Check the following:

- Verify that the Reply-To address in the outgoing email points to a valid Odoo alias or catchall email address.

- Ensure that Incoming Mail Servers are configured correctly under Settings → Technical → Email → Incoming Mail Servers (Developer Mode required).

- Confirm that the catchall and bounce aliases are configured correctly in Settings → General Settings.

- Check whether your mail server or email provider is forwarding incoming messages to Odoo.

- Review the mail.gateway or Odoo server logs for any errors when processing incoming emails.

- Make sure the customer replied directly to the original email without changing the subject line or removing the message thread identifiers.

If you are using Odoo Online or Odoo.sh, verify that your custom domain email settings (MX, SPF, DKIM, and forwarding rules) are configured correctly.

In most cases, replies do not appear in the chatter because Odoo is not receiving the incoming emails or cannot match them to the original record due to an incorrect Reply-To configuration.

Reference :

- https://www.cybrosys.com/blog/how-to-configure-outgoing-and-incoming-mail-servers-in-odoo-17

- https://www.cybrosys.com/odoo/odoo-books/odoo-15-development/ch16/

- https://www.odoo.com/documentation/16.0/applications/general/email_communication/email_servers.html

Hope it helps

Hello, 

Yes, customer replies can be received and displayed in the chatter in Odoo. If the replies are not appearing, I would recommend checking the following:

• Incoming Mail Server configuration
• Catchall and Reply-To email settings
• Email aliases used by the related model
• Mail gateway/routing configuration on your mail server
• Whether the reply is being delivered to the correct Odoo email address

In most cases, the issue is related to inbound email processing or email routing rather than the outgoing email setup.

Hope this works for you! If you need any help implementing this or want a more optimized approach, feel free to reach out for further discussion.

Regards,

Zehntech Technologies Inc.

santosh.sekwadia@zehntech.com

If outgoing emails are being sent successfully but customer replies are not appearing in the chatter, the issue is usually related to incoming email processing.

Check the following:

1. Incoming Mail Server

   • Go to Settings → Technical → Email → Incoming Mail Servers.

   • Verify that an IMAP/POP server is configured correctly.

   • Test the connection and ensure Odoo can fetch emails.

2. Fetchmail Scheduled Action

   • Go to Settings → Technical → Automation → Scheduled Actions.

   • Verify that Mail: Fetchmail Service is active and running successfully.

3. Reply-To Address

   • Open the sent email and inspect the Reply-To header.

   • Odoo should generate a catchall or alias email address that allows it to route replies back to the correct record.

4. Catchall Email Configuration

   • Check Settings → General Settings → Discuss (or Email settings depending on your edition).

   • Ensure the Catchall Domain and Catchall Email are configured correctly.

5. Mail Gateway / Alias Configuration

   • If using aliases, verify that incoming emails are delivered to the mailbox monitored by Odoo.

6. Email Logs

   • Check Settings → Technical → Email → Messages and Mail Queue for any processing errors.

   • Also review the Odoo server logs for incoming mail errors.

For a reply to appear in the chatter, Odoo must receive the email through an incoming mail server or mail gateway and be able to match the message to the original record using the generated message identifiers.

If the incoming mail server is not configured, replies will reach your mailbox but will never be processed by Odoo, so they will not appear in the chatter.