Parker Russell Turner

Parker Russell Turner is a Malta-based audit, tax, and advisory firm established in 1997, with offices in Birzebbugia and Victoria, Gozo. Offering a broad range of services including

accounting, tax, legal, and business advisory, the firm serves both local and international clients across multiple industries. As a member of Parker Russell International — a global network spanning over 50 countries — the firm combines local expertise with international reach to support businesses and individuals in Malta and beyond.

PRT wanted to streamline communication with their clients ensuring that every communication received is answered in a timely manner and offers visibility of such communication within the team without the need to cc their emails.

eMerge centralised client communication through Odoo Helpdesk. This allowed customers to channel their communication to a department within PRT. With automated rules, tickets are assigned to staff who in turn reply to customers through the same helpdesk.

With Odoo ERP, PRT have been able to reply to all queries received, leaving no message unanswered. Management were able to determine the busiest departments and make business decisions to meet the needs while staff was able to track all the communication about a specific issue.

PRT realised the potential of Odoo and their partnership with eMerge, that they have extended their order to include Accounting, Sales, CRM, Marketing, Website, Project, Timesheet and other apps. Furthermore, PRT started implementing Odoo Accounting for all their accounting and auditing clients. eMerge aims to achieve this by a mix of standard features and customised development was used to fulfil the tasks.