Hi Johan,

I would suggest to check and correct user roles and permissions

Audit User Group Memberships

The most likely cause is that portal users have been assigned to internal groups (e.g., "Sales / User") that grant them access to backend features. To fix this,

• Navigate to User Settings
  • In the Odoo backend, go to Settings > Users & Companies > Users.
• Identify Portal Users
  • Look through the list for users who are portal customers (e.g., Andy Aphan). These should be individuals tied to customer companies, not internal staff.
• Check and Adjust Access Rights
  • Select a portal user (e.g., Andy Aphan) and open their profile.
  • Go to the "Access Rights" tab.
  • Verify their group memberships:
    • They should only have the "Portal" group checked, which limits their access to portal features.
    • They should not be in groups like "Sales / User: All Documents," "Sales / Manager," or any other internal groups.
  • If they are in internal groups, uncheck those groups to remove the extra permissions.
  • Save the changes.
• Repeat for All Portal Users
  • Check and correct the access rights for all portal users to ensure none have internal permissions.

Hope this helps.