Hi Zakaria,

Yes, what you want is possible, but it requires a careful setup in Odoo’s Incoming/Outgoing Mail Servers combined with your CRM pipelines. Here’s a step-by-step approach:

1. Create multiple Incoming Mail Servers (Zoho accounts)
   • Go to Settings → Technical → Email → Incoming Mail Servers (enable developer mode if you don’t see it).
   • For each Zoho custom domain email (email1@…, email2@…), create a separate incoming server.
   • Use Zoho’s IMAP settings and the corresponding credentials.
2. Create multiple Outgoing Mail Servers
   • Similarly, under Outgoing Mail Servers, configure one per Zoho account.
   • Make sure to set the correct from filter/domain so Odoo uses the right sender depending on the pipeline.
3. Route each email to its pipeline
   • In the Incoming Mail Server, you can specify the alias or related model.
   • Example: email1@ → Pipeline 1; email2@ → Pipeline 2.
   • You do this by linking each alias to the correct Sales Team (each team can represent a pipeline in Odoo).
4. Enable CRM email aliases
   • Go to CRM → Configuration → Sales Teams, edit each team, and assign the alias that matches the incoming email.
   • This way, when someone writes to email1@, the lead goes directly into Pipeline 1, and so on.
5. Reply directly from Odoo
   • Once configured, users can reply from inside the lead/opportunity in Odoo.
   • Odoo will use the correct Outgoing Mail Server and send via the right Zoho account.

📌 Documentation

Odoo doesn’t have official docs for multi-mailbox Zoho specifically, m ore details here: :

• Odoo Email Servers https://www.odoo.com/documentation/17.0/applications/general/email_communication.html

So yes – you can connect multiple Zoho Mail accounts, each tied to its own pipeline.

Hope this helps 🙂