Totem travel by travel lab srl

Business description

Totem Travel is a small team of experienced tourism professionals driven by a passion for travel. Drawing from their extensive, even very extensive, experiences, they remain primarily passionate about their beautiful profession.

Like artisans, they will converse with you, dream your journey, and share this dream to together find the journey you secretly seek. To achieve this, they personally know the destinations they sell.

Often, they have known them for years and have built long-term relationships with the professionals who will welcome you on-site. Another way to avoid any room for error.

Totem particularly emphasizes their desire to meet their clients, whether at your home or in their offices. It's the only way to avoid the trap of misunderstanding.

Number of users : 8

Odoo apps  

• CRM
• Sales
• Project
• HelpDesk
• Accounting

Challenges 

The luxury travel clientele is very demanding, so it is essential to enrich the contacts and travel opportunities in many fields related to travelers' preferences (passport number, vaccinations, hobbies, previous travel history, etc.).

Travel designers must be able to group travelers into groups or families, and Odoo must be able to link between different travelers in the database (siblings, parents, etc.).

Customizations et developments 

• Development of custom fields in the CRM to capture details such as passport number, vaccine information, hobbies, and previous travel history.
• Customization of the grouping functionality in the database to identify and associate family members and travel groups.
• Establishment of relationships between contacts based on different categories (Friend group, family, or even company).