Fayasel Trading & Contracting

Established in 1983, Fayasel is a prominent retailer in Kuwait specializing in Household and Beauty products, including cosmetics, perfumes, and skincare. Their main showroom is in Jabriya, with another in Qurtba Co-op, and they plan to expand with three more outlets in the next two years. Fayasel's marketing team selects high-quality products globally to meet customer demands, attracting a VVIP clientele that appreciates their high-end brands. They distribute products through more than 70 outlets, including hypermarkets, hotels, restaurants, and popular markets.

Kuwait Protocol implemented an Odoo ERP system version 17 Enterprise edition for Fayasel. This system encompasses a comprehensive system study, installation, implementation, training, and sign-off. The ERP system includes a robust e-commerce website with features such as multi-currency support (GCC), product variants, brand logos, pop-up notifications, expandable categories and subcategories, mobile responsiveness, product comparison, filters, stock arrival notifications, wishlists, multiple pricelists, product availability, reviews, stock notifications, cross-sell and upsell options, coupons, eWallet, gift cards, live chat, various shipping methods, customer portal, payment gateway, SEO optimization, and Google Analytics integration. This solution enables Fayasel to enhance operational efficiency, improve customer experience, and maintain high standards in their retail and e-commerce operations.