Hello,

I’ve been assigned to solve an issue on Odoo 19: the helpdesk ticket notification emails do not display the customer company name, which makes it difficult to identify where the issue comes from when receiving multiple tickets from different clients.

After analyzing the problem, I found that the automatic email “You have been assigned to a Helpdesk Ticket” is generated by the _message_auto_subscribe_notify method in Odoo’s mail_thread.py.

So far, I have:

• Updated the four email templates from the Odoo interface

• Created a custom Python module that overrides this method to add the customer company name at the beginning of the email subject

The module is ready, but I’m unable to deploy it on the server because Odoo is hosted by an external provider (mind-and-go.net), and I do not have SSH access to the server.

Could you help me deploy this custom module on the server or guide me on the best way to proceed?

Thank you in advance.