Hi,

We are using Helpdesk for internal tracking of our clients' tickets.

One of our team members create the ticket and move it through different stages.

I would like all our team members to receive notification email when a ticket is created and whenever there is a movement in stages. I have tried to add the email addresses in Email Configuration as below

To (Emails)

To (Partners)

Cc

Reply To

But, we are not receiving the email notifications.

Please advise what have I missed?

Thanks