UR Supported, ara.vakatini@ursupported.org
CROFTI’s AI-First Odoo Focus for UR Supported
For an NDIS and mental health support organisation like UR Supported, CROFTI’s AI-first Odoo approach prioritises:
- Case management and CRM inside Odoo to centralise participant profiles, history, goals, and support plans.
- AI-powered triage and call summarisation, turning contact centre conversations and notes into structured case updates, tasks, and risk flags inside Odoo.
- NDIS billing and funding automation, mapping support activities to the correct line items and generating invoices at a fixed hourly rate with minimal manual intervention.
- Outcome and impact reporting dashboards that leverage AI to highlight patterns in participant progress, service utilisation, and wait times.
- Compliance-by-design workflows, ensuring consent, documentation, and audit trails are captured as a natural part of staff workflows, not as extra admin, freeing the team to focus on people, not paperwork.
