DNATA Erbil
Innovating in Style
Dnata for Airport Services LLC launched Ground Handling services in Erbil, Iraq on the 10th of March 2010, initially commencing passenger handling operations for a total of six airlines, Dnata’s business in Erbil now provides passenger, baggage, ramp, and cargo handling services to all the airlines operating to Erbil International Airport.
Our special services include assisting passengers at check-in, baggage handling and aiding un-accompanied minors through the airport. Safety and security are paramount in our business and our staff are expertly trained to ensure, like at all Dnata stations around the world, our airline customers, their customers and all property is cared for in the appropriate manner. Our vision is to be the most admired air services provider.
Our decades of experience globally across all air services categories, combined with our long-established high end cargo operation, which translates that we are fully acquainted with airline operating procedures and systems - allowing our customers to keep the promises they make to their passengers, and to provide the most efficient and professional service possible in innovation and style.
Ramp Services
In ramp handling, we are 100% dedicated to ensuring that our customers have a safe on time performance. Through our innovative ramp services, we deliver a wide range of aircraft handling functions, including aircraft loading and unloading, provision of push-back vehicles, air start units, air conditioning units, ground power units, and toilet servicing units.
Our Services
- Baggage Handling
- Marshaling
- Parking
- Cooling/Heating
- Loading/Unloading
- Air Start
- Moving of Aircraft
- Toilet Services
- Cabin Cleaning
- Ice / Snow Removal
Passenger Services
Our customer services staff are the front-line of the business and the key interface between our airline colleagues and their valued passengers. The customer Services Team plays a core role in offering the care that is imperative to efficacious ground handling operations. Our cosmopolitan team of professionally trained employees ensure the smooth handing of passengers from check-in to boarding and from disembarkation to baggage collection.
For passengers requiring extra support, our employees across the globe are trained to offer assistance to passengers with special needs, including unaccompanied minors and passengers with reduced mobility.
Our Services
- Check-in services
- Gate activities
- CIP lounge
- Arrival services
- Special handling
- Lost and found facilities
- Administration and supervision services
- Station management services
- Assistance for passengers with reduced mobility
