KUO Fire Safety LTD fires up with Odoo

Founded in Ghana in 2010, KUO Fire Safety Ltd. has grown into a leading fire engineering company serving both private and government sectors across West Africa. With expanding operations and multiple departments, from sales and maintenance to construction projects, collaboration became increasingly complex.

Before Odoo, KUO Fire Safety relied on a mix of tools. Information was scattered across departments, making it difficult to monitor service delivery, inventory levels, and communication flow.

In just three months, KUO Fire Safety transitioned to Odoo, customizing the system to fit its unique security and business rules. With Odoo’s modular structure, every department now works on the same platform while maintaining confidentiality through customized access rights.

For instance, each sales team operates in a separate CRM environment, ensuring data independence and clarity. Once an order is confirmed, it automatically follows the right workflow with ability to add price lists and payment terms, while the finance team handles invoicing approvals through controlled access, improving accuracy and compliance, this is especially important in a sector like theirs. 

A key feature for KUO Fire Safety is managing the annual refill cycle of fire extinguishers. Odoo helps them track expiry dates and schedule automated reminders to notify clients before refilling is due, turning what was once a manual follow-up process into a smooth, reliable system.

Field technicians record every inspection and refill through the Field Service app, using digital forms and eSign to confirm that each site meets safety standards. Each customer engagement is managed as a project, with tasks and activities logged per visit, allowing teams to track progress and client satisfaction efficiently.

Since implementing Odoo, KUO Fire Safety has reported:

Faster delivery tracking thanks to approval levels between stock controllers and warehouse keepers.

Today, KUO Fire Safety operates with confidence and clarity, using Odoo to monitor deliveries, manage inventory across regions, and maintain strong customer relationships.

" Odoo is an impressive software. We expect it to capture the whole market."

Mohammed Shahwan
 Customer Care manager

Check out KUO fire Safet LTD's website made by Odoo’s Website builder.