Company Name: FCA T.I
Location/Region: Morumbi, SP, Brazil
Industry: infrastructure outsourcing and IT services
Implemented Applications: Sales, Projects, Inventory, Field Service, Maintenance, Accounting, Discuss, Appointments, Helpdesk,Subscriptions
Odoo Users: 14
Hosting Type: Odoo SH
FCA TI, a São Paulo-based company specializing in infrastructure outsourcing and IT services, faced a challenge common to many growing businesses: data fragmentation. With info scattered across emails, spreadsheets, Trello, and legacy systems, visibility into their processes was limited. By adopting Odoo, FCA didn't just unify its operations, it transformed its organizational culture.
The Challenge: The Battle Against Decentralization
Before Odoo, FCA TI’s routine was a "technological patchwork." To manage a portfolio of about 200 clients, the team was juggling:
Trello for task management;
DocuWiki for technical documentation;
Autentique for contract signatures;
In-house systems for ticketing and finance;
WhatsApp and Email as the main (and chaotic) communication channels.
"What annoyed me most was sending an email and having someone say: 'Log it in the system that you sent the email'"
The lack of integration led to rework and an inaccurate perception of the time dedicated to each project.
The Solution: A Single Source of Truth
The choice of Odoo happened almost by chance through a native integration with the Yeastar telephony software. What started as a search for a CRM quickly evolved into a full implementation of 30 apps, including:
Helpdesk & Projects: Total centralization from Level 1 support to specialists.
Knowledge: Replacing the old Wiki with an integrated internal database.
CRM & Sales: Automating the commercial flow, eliminating manual tracking in calendars and external presentations.
Sign: Fast-tracking contract closures without leaving the platform.
Timesheets: Real-time visibility into the team's workload.
"Odoo brought visibility to our processes and the time we take to solve problems. Before, I thought I’d spent 5 hours on a task; with Timesheets, I saw it was actually 20. Now, that shows up in numbers and charts."
Results: From 5 Systems to 1
The transition was fast: one module implemented per week. The gains were felt across several areas:
Transparent Communication: No more "CC-all" emails. Now, every client and project history is centralized in the Odoo Chatter.
Reports in Clicks: What used to take half a day to consolidate in spreadsheets is now extracted instantly.
Sales Agility: Douglas, from the sales team, highlights that the "Lead > Opportunity > Quotation" flow became seamless. "It used to be a nightmare to count how many quotes we sent. Today, I can show the director in real-time that we hit 40 meetings and 40 quotes in the quarter."
Culture of Autonomy: With Odoo Studio and the platform's flexibility, the team can adjust screens and processes themselves without relying on external developers.
Next Steps: Beyond Borders
The internal experience was so positive that FCA TI became an official Odoo partner. The company now plans to migrate its last major bottleneck finance to the system. They are already eyeing international implementations, leveraging the scalability of a tool that currently supports their Brazilian operations and assists clients with headquarters in Germany and Costa Rica.
