Location/Region: Surrey, CAN
Industry: Sustainable waste solutions
Apps implemented: Sales, Inventory, Accounting, CRM, Invoicing, Purchase
Software
Replaced: Disconnected tools and manual processes
Company size: 15
Hosting type: Odoo.sh
Implementing Partner: Smart Information Technologies Ltd, Canada
EcoSafe Zero Waste, a North American leader in certified compostable solutions, implemented Odoo to streamline complex EDI workflows and unify core business operations. In this story, Director of Operations Mike Turner explains how the company moved from fragmented, manual processes to a standardized and reliable system that supports order processing, logistics coordination, and scalable growth across distribution networks.
About the Company
Founded in 1998, EcoSafe Zero Waste provides certified compostable film products and systems designed to make organic waste separation second nature. The company’s mission is to drive composting adoption by equipping individuals and businesses with both the products and education needed to manage organic waste more effectively.
Operating across North America, EcoSafe supports a broad customer network through partnerships with major distributors and retailers such as Amazon, Grainger, and GFS. Its hybrid logistics model (combining bulk purchase orders and drop-ship workflows) allows the company to adapt to diverse customer requirements while maintaining operational flexibility.
“We aim to make composting second nature by providing certified compostable products and the education needed to support proper waste separation.”
Fragmented EDI Workflows Before Implementing Odoo
Before adopting Odoo, EcoSafe faced significant challenges in managing its EDI processes. Critical parts of the workflow were manual, undocumented, and not fully aligned with SPS Commerce requirements. This lack of standardization could lead to delays and inefficiencies across the order lifecycle.
The absence of a unified system also created operational friction between teams. With multiple tools and partial integrations in place, coordination between sales, logistics, and order processing required constant back-and-forth, increasing the risk of miscommunication and slowing down execution.
"Our EDI workflows relied on manual steps and lacked alignment with SPS Commerce requirements, which slowed processing and increased errors."
The Operational impact: standardized EDI, and improved coordination
EcoSafe discovered Odoo through a trusted recommendation from a business contact, who highlighted its ability to function as a complete ERP system. The promise of consolidating accounting, sales, CRM, and inventory into a single platform (without relying on multiple disconnected tools) was a key factor in their decision.
One of the most critical improvements came from the integration between Odoo and SPS Commerce, enabling fully mapped, automated EDI workflows in Odoo. Transactions such as purchase orders, acknowledgments, shipping notices, invoices, and adjustments are now handled systematically, reducing manual entry and improving accuracy throughout the order lifecycle.
In terms of inventory and logistics management with Odoo, the platform supports EcoSafe’s hybrid model of bulk orders and drop-ship workflows. By aligning order data with fulfillment processes, the company can manage distribution requirements more effectively while maintaining flexibility for different customer needs.
"EcoSafe’s project required aligning multiple systems, resolving legacy issues, and meeting strict EDI requirements from major distributors. By focusing on a clear integration plan and structured testing, we were able to deliver a stable, scalable solution that supports their ongoing growth."
From an operational standpoint, EDI automation with Odoo has significantly reduced manual steps in the SPS portal, resulting in faster order processing and fewer errors. This has improved resource efficiency by lowering the operational burden on internal teams and minimizing the need for manual corrections.
The impact on collaboration has also been notable. With improved system integration, teams spend less time reconciling data across tools and more time focusing on execution. Communication between departments is clearer, and workflows are more predictable.
"The most significant improvement has been the creation of a standardized, reliable EDI flow between Odoo, SPS Commerce, and our key customers. It reduced errors and improved how we manage orders day to day."
This reliability became especially evident when EcoSafe successfully established a stable SPS Commerce integration with a major distribution partner, marking a turning point toward consistent, dependable order processing.
Future Plans and Growth with Odoo
With a scalable EDI infrastructure now in place, EcoSafe is focused on expanding its distribution partner network across North America. The ability to onboard new partners more efficiently is a key driver for future growth.
At the same time, the company plans to continue leveraging Odoo to strengthen operational visibility and maintain system reliability as transaction volumes increase. The centralized ERP foundation positions EcoSafe to adapt to new requirements without reintroducing complexity.
Want to streamline your EDI workflows and centralize your operations like EcoSafe Zero Waste? Contact Odoo to discover how a fully integrated ERP can support reliable, scalable growth.
