Issue with the company address.

Question

Hey!
We are using Odoo SaaS v19.0.
Recently the company change the location so we updated the address to the new one throught the Company configurations.
When we print a ticket from POS the ticket is OK but when we print a Invoice or a Quote, the template show the previous address value in to the header.
Does anyone know what is going on there?

Ray Carnes (ray) · Accepted Answer

If there was a customization to the Invoice or Quotation report, it may have hardcoded the old address.
Check the DEFAULT LAYOUT - https://www.odoo.com/documentation/19.0/applications/studio/pdf_reports.html [1]

[1] https://www.odoo.com/documentation/19.0/applications/studio/pdf_reports.html

Cybrosys Techno Solutions Pvt.Ltd · Answer

Hi,
The issue of the old address appearing on invoices and quotes in Odoo SaaS v19.0, despite updating the company address, could be due to cached report templates, customized templates with hardcoded addresses, incorrect field references, a multi-company setup, or module conflicts.
To resolve this, first clear Odoo's server-side cache and your browser cache. Check for customized report templates and correct any hardcoded addresses or incorrect field references in the QWeb view. If using a multi

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