Altenergy Power Systems Europe B.V
Founded in 2010 in the US, APsystems is now headquartered in China with offices and warehouses in Europe, Australia, and the Americas. They have sold millions of units producing more than 3 TWh of renewable energy and continue to lead in the solar module-level power electronics segment. The company now counts 6 geographically dispersed business units, each with its own functions (manufacturing, distributing, etc.) and process specifics.
The customer wanted to bring more unification into the APsystems’s overall business functioning and resource planning. They aimed at process automation, thus aligning all global business units and accelerating business development as a result. To achieve their business goals, the customer wanted to implement a unified business process management system. It would allow the customer to:
Set clearer SLAs, KPIs, and goals and keep track of them
Enhance the overall visibility and transparency of business
Introduce aligned workflows for all business units
Achieve better communication between departments
The customer needed an experienced technology partner to support APsystems with selecting the most suitable software platform, assessing the costs, and implementing the solution. In addition, the partner was to advise them on any further improvements that might become necessary and provide technical support. APsystems chose Itransition to deliver the project thanks to our vast knowledge and expertise in BPM and ERP solutions accumulated within our Center of Excellence.
The Itransition team delivered an Odoo-based BPM solution that enables APsystems to conduct their sales, warranty tracking, purchasing, accounting, inventory, and helpdesk operations in one place. Itransition specialists also tested all the implemented and customized features and provided solution support.
To ensure the customer’s employees are comfortable with the new solution and can utilize its capabilities to the most, Itransition provided 10 training sessions with feature demonstrations and the process continues.
Having delivered a major functionality update, we demoed how it worked to make sure the customer’s specialists had hands-on knowledge. All demos were recorded and supported with written user guides. We also continuously provided ad-hoc help to the solution users in case any questions arose.
