What does the subscription include?
You get access to our scalable cloud infrastructure including hosting, incremental daily backups on two continents, email integration, top notch security, 24/7 monitoring and a control center to manage your Odoo environment. Your Odoo instance is upgraded on demand to benefit from new features at your convenience.
You get access to our support by email or live chat in application. Our support teams are available from Monday to Friday, 24/5, in English and French.

Why is it the same price for the Cloud and On Premise offers?
The real costs to maintain an Odoo implementation are not the hosting costs (<1% of our turnover), but the human costs related to the maintenance services: support, upgrades, deployment, maintenance of email/backup/database servers.
Although we have extra server costs for the hosting of a Cloud customers, those customers don't have email configuration issues, are always on the latest versions, don't have upgrade difficulties, etc.
So, although it sounds paradoxical, a Cloud customer costs us less money to maintain than an On Premise customer. As Cloud customers usually have a better experience (it works in a few clicks with a fine tuned infrastructure), we decided to offer the hosting for free.