Hello Joaquin,

Yes, this is possible in Odoo depending on how your WhatsApp integration is configured.

By default, messages may be visible to all assigned users/operators, but you can configure routing using CRM teams, live chat channels, automated actions, or custom rules to direct conversations to specific users or groups based on the message type, department, or keywords.

For more advanced routing behavior, a small customization may be required.

Hope this works for you! If you need any help implementing this or want a more optimized approach, feel free to reach out for further discussion.

Regards,

Zehntech Technologies Inc.

santosh.sekwadia@zehntech.com