High Force Hydraulic, Pneumatic & Engineering Supplies

Digitising Service Delivery and Field Operations 

High Force is a specialised Engineering Services  company supporting mission-critical industrial  environments across manufacturing, food processing,  packaging, agriculture, and related sectors. 

The business operates in environments where  equipment downtime directly impacts production and  customer operations, making service responsiveness a  critical success factor. 

The Challenge

The organisation required greater visibility and control  over: 

• Service requests 

• Technician scheduling 

• Field service deployment 

• Parts availability 

• Procurement workflows 

• Service performance measurement 

The Solution 

The Alchemists implemented Odoo to digitise and  streamline service management operations through: • Helpdesk Management 

• Service Request Tracking 

• Field Service Coordination 

• Inventory Management 

• Procurement Processes 

• Supplier Performance Monitoring 

• Operational Reporting 

The solution enables service requests to be prioritised  and assigned based on technical expertise, urgency, and  customer requirements.

Business Outcomes 

• Improved response times and service delivery  performance 

• Better visibility of service requests and work  progress 

• Enhanced management of parts and supplier  dependencies 

• Improved planning and utilisation of field  technicians 

• Centralised service history for customer assets • Data-driven procurement decision-making 

By digitising its operational workflows, High Force has  strengthened its ability to support customers operating  in highly demanding production environments.