Keep Email unread on Gmail

Question

Hey Guys

The CRM is marking all my emails as read in my Gmail. I would like it to only take a copy and not mark them all as read. Can anyone assist me with this please?
I currently have the incoming server setup as IMAP.

vijay kushwaha · Answer

*Go to*: *Settings ‣ Discuss ‣ Incoming Mail Servers*.
*Edit the IMAP Server Configuration*.
*Uncheck* the option *"Mark Emails as Read"* (if available).
*Alternatively*, change the IMAP folder to a dedicated one (e.g., *"CRM-Leads"*) to keep the Inbox untouched.
*Save and Test the Connection*.

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