Nascom Inc., a magnetic contacts manufacturing industry leader, serves B2B clients across the US with innovative, high-quality products. With over 25 years of experience, Nascom aimed to overcome challenges related to tracking and visibility of their extensive product variants, streamline manual inquiries, and enhance overall operational efficiency. They aimed to integrate advanced solutions to improve customer experience and operational workflow.

Nascom faced significant hurdles, including a lack of tracking and visibility across 4000+ product variants, manual handling of inquiries, tedious order fulfillment, and inadequate inventory management on their eCommerce platform. Odoo’s tech base affiliated with Brainvire’s smart solutions addressed these issues by implementing dynamic part number creation, streamlining the sales process with an integrated CRM, and setting up a ticketing system for direct inquiries. Additionally, a VOIP system improved communication capabilities and implemented multi-stock location and multi-company setups. The website was customized with AI-based product recommendations, real-time stock updates, and a customer portal for order tracking. Integration with Shipstation and Stripe further streamlined shipping and payment processes.

The integration of Odoo resulted in significant improvements for Nascom. Automated processes led to a 53% increase in productivity and a 20% reduction in operational costs. Order fulfillment efficiency doubled, leading to a 2x increase in orders processed. The enhanced tracking and visibility features improved customer satisfaction, resulting in a 50% increase in ROI. Overall, Nascom achieved streamlined operations, better resource allocation, and scalable growth through the successful implementation of Odoo.