We do not want Odoo to assign an incoming chat to an available Operator, but, instead, we want Operators to choose to join if they are not busy. If nobody joins the Lead Generator chatbot should then kick in. Can this be achieved in Odoo?
We do not want Odoo to assign an incoming chat to an available Operator, but, instead, we want Operators to choose to join if they are not busy. If nobody joins the Lead Generator chatbot should then kick in. Can this be achieved in Odoo?
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1. Use the live chat to ask your questions.
2. The operator answers within a few minutes.
