Any ideas on how to stop CRM opportunities from trying to guess and automatically update customer phone and email addresses when they are blank. This behavior keeps putting wrong phone numbers on contacts who don't have phone numbers.
La domanda è stata contrassegnata
3114
Visualizzazioni
Ti stai godendo la conversazione? Non leggere soltanto, partecipa anche tu!
Crea un account oggi per scoprire funzionalità esclusive ed entrare a far parte della nostra fantastica community!
Registrati| Post correlati | Risposte | Visualizzazioni | Attività | |
|---|---|---|---|---|
|
0
set 24
|
2868 | ||
|
1
mar 21
|
3908 | ||
|
2
gen 24
|
15180 | ||
|
2
dic 25
|
1311 | ||
|
2
dic 24
|
3352 |
Hello Cliff,
Let me clarify that it isn't updated unless you change, right? However, if you make some changes, the update is automatically saved.
Thanks
Hello Malia.
The difficult thing is that Odoo tries to be helpful and guess this info based on the incoming email, etc. So our users don't notice when Odoo makes these guesses, and then our contact database becomes corrupt.
Disable auto data enrichment/duplicate detection or any third-party sync that’s populating contact fields automatically.
Also set phone/email fields to not update if blank via business rules or field-level mappings to prevent CRM “guessing” values.
@jenniferwilliams can you expand? Do you know some of the names for the automated and/or server actions that are firing these things?