Hello,
We are experiencing a balance discrepancy in our 'Cash-1' account in the Odoo Accounting module. The situation is as follows:
On the Accounting Dashboard screen: The balance on the Cash-1 card shows -1,587,649.42 ₺
When we click the 'Transactions' button and go inside: The actual balance is listed around +140,000 ₺.
When checking the General Ledger / Subledger: The account again shows a debit balance of +140,000 ₺.
How can we correct this incorrect negative balance on the dashboard and bring it to the current general ledger balance of +140,000 ₺?
Which checks would you recommend we perform?
Thank you for your support.
Hello,
Yes, that approach will work and it's actually the recommended way to correct this in Odoo.
Here's exactly what to do:
Close the current Cash Register 1 session — When Odoo asks for the closing balance, manually enter the actual correct balance (+140,000 ₺). Odoo will show a "difference" between what it expected and what you entered that's normal in this situation. Confirm and close.
Reopen Cash Register 1 — The new session will open with 140,000 ₺ as the starting balance, and the dashboard card will now reflect the correct figure.
Check the difference entry Odoo automatically posts a journal entry for the difference when you close. Review it in the journal items to make sure it makes accounting sense (it's essentially correcting the historical gap).
One thing to note: the large discrepancy (-1.5M vs +140K) suggests that at some point entries were posted directly to the cash account without going through the cash session. After you fix the dashboard balance, it's worth checking with your team whether manual journal entries on the cash account should be restricted going forward to prevent this from happening again.
But to directly answer your question yes, close and reopen works, and it's not as complicated as it sounds once you're in it.
Hope this works for you! If you need any help implementing this or want a more optimized approach, feel free to reach out for further discussion.
Regards,
Zehntech Technologies Inc.
santosh.sekwadia@zehntech.com