Hi All,

We sent a PO to vendor, then Odoo sent automatic reminder message to vendor 2 weeks later. Vendor told us they never received the order email.

When we look in the chatter at the order email there is a white envelope which suggests there was no issue sending the email.

When I hover over the white envelope it shows the vendor then a text box appears saying cancelled. 

When hovering over a correctly sent email we see.

I have looked at settings -> technical -> emails and this email does not appear in the list of emails marked as "Delivery Failed"

Why would this email be cancelled?

Why isn't there a red envelope?

How are users meant to know that an email hasn't sent or is cancelled?

Regards

Graeme