Keep your customers happy by keeping track of your returns! No company wants returns, but it’s a fact of life that many companies deal with on a daily basis. Return Merchandise Authorization (RMAs) can be difficult to manage and time consuming to process, resulting in allocation of internal resources that could be better utilized elsewhere.

In this talk, we’ll review Hibou’s RMA application that provides template-based functionality to efficiently and effectively manage returns, turning them from a time-suck to a well-oiled machine (or, at least, a necessary evil)!