Skip to Content
Odoo Menu
  • Sign in
  • Try it free
  • Apps
    Finance
    • Accounting
    • Invoicing
    • Expenses
    • Spreadsheet (BI)
    • Documents
    • Sign
    Sales
    • CRM
    • Sales
    • POS Shop
    • POS Restaurant
    • Subscriptions
    • Rental
    Websites
    • Website Builder
    • eCommerce
    • Blog
    • Forum
    • Live Chat
    • eLearning
    Supply Chain
    • Inventory
    • Manufacturing
    • PLM
    • Purchase
    • Maintenance
    • Quality
    Human Resources
    • Employees
    • Recruitment
    • Time Off
    • Appraisals
    • Referrals
    • Fleet
    Marketing
    • Social Marketing
    • Email Marketing
    • SMS Marketing
    • Events
    • Marketing Automation
    • Surveys
    Services
    • Project
    • Timesheets
    • Field Service
    • Helpdesk
    • Planning
    • Appointments
    Productivity
    • Discuss
    • Artificial Intelligence
    • IoT
    • VoIP
    • Knowledge
    • WhatsApp
    Third party apps Odoo Studio Odoo Cloud Platform
  • Industries
    Retail
    • Book Store
    • Clothing Store
    • Furniture Store
    • Grocery Store
    • Hardware Store
    • Toy Store
    Food & Hospitality
    • Bar and Pub
    • Restaurant
    • Fast Food
    • Guest House
    • Beverage Distributor
    • Hotel
    Real Estate
    • Real Estate Agency
    • Architecture Firm
    • Construction
    • Property Management
    • Gardening
    • Property Owner Association
    Consulting
    • Accounting Firm
    • Odoo Partner
    • Marketing Agency
    • Law firm
    • Talent Acquisition
    • Audit & Certification
    Manufacturing
    • Textile
    • Metal
    • Furnitures
    • Food
    • Brewery
    • Corporate Gifts
    Health & Fitness
    • Sports Club
    • Eyewear Store
    • Fitness Center
    • Wellness Practitioners
    • Pharmacy
    • Hair Salon
    Trades
    • Handyman
    • IT Hardware & Support
    • Solar Energy Systems
    • Shoe Maker
    • Cleaning Services
    • HVAC Services
    Others
    • Nonprofit Organization
    • Environmental Agency
    • Billboard Rental
    • Photography
    • Bike Leasing
    • Software Reseller
    Browse all Industries
  • Community
    Learn
    • Tutorials
    • Documentation
    • Certifications
    • Training
    • Blog
    • Podcast
    Empower Education
    • Education Program
    • Scale Up! Business Game
    • Visit Odoo
    Get the Software
    • Download
    • Compare Editions
    • Releases
    Collaborate
    • Github
    • Forum
    • Events
    • Translations
    • Become a Partner
    • Services for Partners
    • Register your Accounting Firm
    Get Services
    • Find a Partner
    • Find an Accountant
    • Meet an advisor
    • Implementation Services
    • Customer References
    • Support
    • Upgrades
    Github Youtube Twitter Linkedin Instagram Facebook Spotify
    +1 (650) 691-3277
    Get a demo
  • Pricing
  • Help
You need to be registered to interact with the community.
All Posts People Badges
Tags (View all)
odoo accounting v14 pos v15
About this forum
You need to be registered to interact with the community.
All Posts People Badges
Tags (View all)
odoo accounting v14 pos v15
About this forum
Help

website form field showing as extra information after submission

Subscribe

Get notified when there's activity on this post

This question has been flagged
formwebsite17
2 Replies
1391 Views
Avatar
Mohsen Mohamed

Hello,

I’ve created a custom form using XML (not the Odoo Website Builder). The form successfully submits data to the CRM model, and all fields are mapped correctly except for the “priority” field, which appears under Internal Notes as additional information rather than being saved to the actual CRM field.

Interestingly, when I create a similar form using the Odoo Website Builder and include the priority field there, it maps correctly to the CRM model.

Is there a way to have the priority field properly linked to the CRM model without relying on the website builder?

Thank you!

0
Avatar
Discard
Avatar
Mohsen Mohamed
Author Best Answer

I made sure the fields use the proper value. At the moment, if the form is purely through code, the data submits as extra information. As soon as a different form is added through the website builder, the same form created using code now works and submits the value to the priority field.

This is the issue I am facing and I can't seem to find the logic that Odoo uses to activate that automatically.

0
Avatar
Discard
Avatar
Cybrosys Techno Solutions Pvt.Ltd
Best Answer

Hi,

The issue occurs because the priority field in Odoo’s CRM model is a selection field that expects specific coded values (such as '0', '1', '2', '3') rather than plain text labels like “Low” or “High.” When your custom XML form sends these labels directly, Odoo doesn’t recognize them and moves the data to the Internal Notes section instead of saving it to the proper field. The Website Builder form, on the other hand, works correctly because it automatically uses the internal codes expected by the CRM model.


To fix this, you can either modify your form to send the correct internal codes by defining the <select> options with values like 0, 1, 2, and 3, or you can add logic in your custom controller to translate user-friendly text into the correct codes before creating the CRM record. For example, you can map “Low” to '0', “Normal” to '1', “High” to '2', and so on.


In summary, your form works except for the priority field because it passes text instead of internal values. Using the proper selection values or preprocessing the input in your controller ensures that the priority is correctly stored in the CRM record rather than appearing as additional notes.


Hope it helps

0
Avatar
Discard
Enjoying the discussion? Don't just read, join in!

Create an account today to enjoy exclusive features and engage with our awesome community!

Sign up
Related Posts Replies Views Activity
website form
form website
Avatar
Avatar
Avatar
2
May 25
11859
Portal Users Requesting Time Off via Website
form website
Avatar
Avatar
Avatar
Avatar
3
Mar 24
7534
Website form field conditions Solved
form website
Avatar
Avatar
1
Jan 21
5222
Form: Dynamic values in select lists
form models website
Avatar
0
Jan 25
3047
How to Add a Mandatory Checkbox for Terms and Conditions in Event Ticket Registration?
form events website
Avatar
Avatar
1
Jan 25
3699
Community
  • Tutorials
  • Documentation
  • Forum
Open Source
  • Download
  • Github
  • Runbot
  • Translations
Services
  • Odoo.sh Hosting
  • Support
  • Upgrade
  • Custom Developments
  • Education
  • Find an Accountant
  • Find a Partner
  • Become a Partner
About us
  • Our company
  • Brand Assets
  • Contact us
  • Jobs
  • Events
  • Podcast
  • Blog
  • Customers
  • Legal • Privacy
  • Security
الْعَرَبيّة Català 简体中文 繁體中文 (台灣) Čeština Dansk Nederlands English Suomi Français Deutsch हिंदी Bahasa Indonesia Italiano 日本語 한국어 (KR) Lietuvių kalba Język polski Português (BR) română русский язык Slovenský jazyk Slovenščina Español (América Latina) Español Svenska ภาษาไทย Türkçe українська Tiếng Việt

Odoo is a suite of open source business apps that cover all your company needs: CRM, eCommerce, accounting, inventory, point of sale, project management, etc.

Odoo's unique value proposition is to be at the same time very easy to use and fully integrated.

Website made with

Odoo Experience on YouTube

1. Use the live chat to ask your questions.
2. The operator answers within a few minutes.

Live support on Youtube
Watch now