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Marwin Ng

Hello,

I am currently setting up POS printers using an Epson TM-m30III (ePOS, no IoT Box).

  • ✅ Cashier receipt printing is working correctly
  • ❌ However, when I click “Send to Kitchen”, no preparation ticket is printed

I have already checked:

  • Preparation printers are configured
  • Product categories are correctly assigned to each preparation printer
  • Epson printer IP addresses are set
  • Network connectivity is working (receipt printing confirms this)

Additional observation:

  • In browser DevTools, there is no request sent to the preparation printer IP when sending orders to kitchen

Question:

  • Is there any additional configuration required for preparation printers when using Epson ePOS (without IoT Box)?
  • Or are preparation printers only supported via IoT Box in this setup?

Thank you in advance.

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Marwin Ng
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Hello,

All these Setup were done, and it worked for Receipt Printer. 

what is not working is preparation printer when you input order and send it to kitchen to print order ticket. 

Bill/Receipt can be printed 

Codesphere Tech

Can you please share the screenshot here? Or share logs if possible while sending order to kitchen

Codesphere Tech

Since you're using a custom POS module, make sure it isn't overriding Odoo's core logic. It’s best to test the kitchen printer with the standard Odoo flow first to verify everything works correctly.

Codesphere Tech

Happy to hear that it is working properly..

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Marwin Ng
Author Best Answer

Here's the log from odoo  : 

2026-03-30 07:30:24,121 111 INFO staging-test-30163453 odoo.addons.sh_pos_all_in_one_retail.sh_pos_partial_payment.models.pos_order: PoS synchronisation #82460025 started for PoS orders references: [{'name': '/', 'uuid': '9e7c8611-e29a-4891-9d2e-9d8fd3832cd1'}]

2026-03-30 07:30:24,220 111 INFO staging-test-30163453 odoo.addons.sh_pos_all_in_one_retail.sh_pos_partial_payment.models.pos_order: PoS synchronisation #82460025 order {'name': '/', 'uuid': '9e7c8611-e29a-4891-9d2e-9d8fd3832cd1'} created pos.order #7

2026-03-30 07:30:24,220 111 INFO staging-test-30163453 odoo.addons.sh_pos_all_in_one_retail.sh_pos_partial_payment.models.pos_order: PoS synchronisation #82460025 finished

2026-03-30 07:30:24,267 111 INFO staging-test-30163453 werkzeug: 111.95.0.101 - - [30/Mar/2026 07:30:24] "POST /web/dataset/call_kw/pos.order/sync_from_ui#pos.order.sync_from_ui HTTP/1.0" 200 - 84 0.055 0.095

2026-03-30 07:30:24,294 111 INFO staging-test-30163453 werkzeug: 111.95.0.101 - - [30/Mar/2026 07:30:24] "POST /websocket/peek_notifications HTTP/1.1" 200 - 12 0.005 0.020

2026-03-30 07:30:24,350 111 INFO staging-test-30163453 werkzeug: 111.95.0.101 - - [30/Mar/2026 07:30:24] "POST /web/dataset/call_kw/pos.config/update_customer_display#pos.config.update_customer_display HTTP/1.0" 200 - 5 0.004 0.019

2026-03-30 07:30:25,321 111 INFO soten-staging-test-30163453 werkzeug: 111.95.0.101 - - [30/Mar/2026 07:30:25] "POST /websocket/peek_notifications HTTP/1.1" 200 - 12 0.005 0.019

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Marwin Ng
Author

Update:

Turns out the Additional Module we purchased for the POS causes the issue, when i uninstalled the module prep printing works fine.

Sorry for the confusion

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