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voipasteriskphoneodoo 19
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Stefan Lange

Hello ,

I have Odoo 19 installed and wanted to integrate my Asterisk PBX. But I did not get it to work.

I configured the phone app:

Websocket: wss://pbx.vpn/asterisk/ws
PBX-Server: pbx.vpn
Production

I am able to establish a websocket connection from the Odoo docker container to the MikoPBX (Asterisk) docker container. So this should not be the problem.

There are two asterisk users that can phone each other with Linphone in the VPN:
sip:01@pbx.vpn
sip:02@pbx.vpn

In Odoo 19 in the user settings I selected my pbx-provider and saved the credentials:
Username: 01
Secret: PASSWORD

But the Softphone-App does always show Demo-Mode and I am not able to call 02

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Stefan Lange
Author Best Answer

Thank you very much for your time and this valuable information. I will give it a try and report!

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Zehntech Technologies Inc.
Best Answer

Hello Stefan,

If your VoIP app in Odoo is showing Demo Mode, it usually means that the SIP/WebRTC registration is not fully established, even if the websocket connection is working.

In Odoo, VoIP requires proper WebRTC-compatible SIP configuration on the Asterisk side (including WSS, DTLS, codecs, and SIP transport settings). A working SIP client like Linphone does not always guarantee compatibility with Odoo’s softphone.

You may want to check:

  • WebRTC (WSS) configuration in Asterisk (not just basic SIP)
  • Proper SIP transport (WSS vs UDP/TCP)
  • User/endpoint configuration for WebRTC support
  • SSL certificates and domain matching for secure connection

If these are not fully aligned, Odoo will fallback to Demo Mode.

Hope this works for you! If you need any help implementing this or want a more optimized approach, feel free to reach out for further discussion

Regards,

Zehntech Technologies Inc.

santosh.sekwadia@zehntech.com

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