* https://www.cybrosys.com/blog/how-to-setup-whatsapp-in-odoo-17

* https://www.odoo.com/documentation/19.0/applications/productivity/whatsapp.html

* https://www.odoo.com/sl_SI/app/whatsapp

* Odoo WhatsApp Integration - Complete Setup Guide (2026)

Hope it helps

Hello, 

Yes, this can be achieved by integrating Odoo with a WhatsApp Business account through the WhatsApp Business API (Cloud API) or providers such as Twilio.

A typical setup process is:

1. Create and verify a WhatsApp Business account.
2. Obtain access to the WhatsApp Business API (Meta Cloud API or a supported provider).
3. Configure the API credentials in Odoo.
4. Install/configure the appropriate WhatsApp module (native Odoo feature or a trusted Odoo App Store module, depending on your Odoo version).
5. Create automated actions or workflows to trigger messages for events such as order confirmations, delivery updates, invoices, etc.

Regarding costs:

• Odoo may require the appropriate edition/modules.
• WhatsApp Business API providers typically charge based on message volume and conversation categories.
• Some third-party connectors may have separate licensing fees.

For best results, we generally recommend using the official WhatsApp Business API/Cloud API to ensure long-term stability and compliance.

Hope this works for you! If you need any help implementing this or want a more optimized approach, feel free to reach out for further discussion.

Regards,

Zehntech Technologies Inc.

santosh.sekwadia@zehntech.com

Hello,

Yes, Odoo Enterprise has a built-in WhatsApp integration, so you should first check the standard Odoo WhatsApp app before using a third-party module.

The usual setup is:

1. Create or use an existing WhatsApp Business Account in Meta.

2. Create/configure your Meta Developer app.

3. Connect the WhatsApp Business API/Cloud API details with Odoo.

4. Create WhatsApp message templates in Odoo.

5. Submit/approve the templates through WhatsApp/Meta.

6. Use those templates from Odoo documents such as quotations, invoices, CRM, delivery orders, etc.

7. For automatic messages, use Automated Actions and choose the “Send WhatsApp” action with the required template.

For example, you can send a “Thank You” message after a sale order is confirmed, or a delivery update when a delivery order reaches a specific stage/status.

Modules/tools you may need:

• Odoo WhatsApp app/integration

• Sales / Inventory / CRM, depending on your workflow

• Automated Actions / Studio for automation

• Meta WhatsApp Business Platform

For third-party tools, Meta WhatsApp Cloud API is the most direct/official option. Twilio, 360dialog, and other providers can also work, but they usually require either a connector module or custom development.

For costs, expect possible charges from WhatsApp/Meta based on message conversations/templates, and possibly extra costs if you use a third-party provider or a paid Odoo App Store connector.

My recommendation: start with Odoo’s official WhatsApp integration. Only go for a third-party module or custom module if the standard Odoo flow does not cover your use case.