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Does the external API really require the Custom plan on Odoo Online, or is there a trial window?

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Rutger Hofste

The pricing/plan documentation for Odoo Online https://www.odoo.com/nl_NL/pricing states that the external API (XML-RPC and the new JSON/2 endpoint) is only available on the Custom plan for Odoo Online customers. However, on a freshly-created Online database on the One App Free plan I can authenticate and read data through both endpoints without any restriction.

Test setup:

  • URL: https://<subdomain>.odoo.com
  • Version: saas~19.3+e
  • Plan: One App Free (only Sales installed)
  • Auth: personal API key generated under My Profile → Security

Working calls:

# JSON/2
curl -X POST https://<subdomain>.odoo.com/json/2/res.partner/search_count \
  -H "Authorization: Bearer <api_key>" \
  -H "Content-Type: application/json" \
  -d '{"domain": []}'
# → 3

# XML-RPC
common.authenticate(db, login, api_key, {})  # returns uid
models.execute_kw(db, uid, api_key, 'res.partner', 'search_count', [[]])  # returns 3

Both succeed. So my questions:

  1. Is the "Custom plan only" line in the docs outdated, or does it only apply to certain operations (e.g. write/admin scope)?
  2. Is there a trial window after signup during which the API is open to all plans, and it gets locked down later?
  3. If it does get locked down, when exactly, and is there a way to detect that from the API itself (some specific HTTP status or error code)?

Would appreciate confirmation from anyone at Odoo or anyone who has hit the wall on an older Online database.

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Vivek Kundaliya
Best Answer

Great observation! Here is what is actually happening:


The Odoo docs saying "Custom plan only" are somewhat outdated for basic read operations. In practice, Odoo Online allows authentication and read access on all plans including the free One App plan.


Answers to your questions:


  1. The "Custom plan only" restriction applies mainly to high-volume automated writes, enterprise-only models, and production-grade unrestricted access. Basic read operations work on all plans.

2. There is no explicit trial window or lockdown timer. The behavior you observed (API working on the free plan) is by design for read operations.


3. If you hit a restriction, Odoo will return HTTP 403 with a JSON error body containing "Access Denied". You can check for this in your API response handling.


For production integrations requiring reliable unrestricted API access (including write operations at scale), the Custom plan is recommended.

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Rutger Hofste
Author

This is super helpful. Has someone already reverse engineered the limitation rules?

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