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Amba Branding, Shaun Voges

Hey Guys 


The CRM is marking all my emails as read in my Gmail. I would like it to only take a copy and not mark them all as read. Can anyone assist me with this please?

I currently have the incoming server setup as IMAP. 



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vijay kushwaha
Best Answer

Go to: Settings ‣ Discuss ‣ Incoming Mail Servers.

Edit the IMAP Server Configuration.

Uncheck the option "Mark Emails as Read" (if available).

Alternatively, change the IMAP folder to a dedicated one (e.g., "CRM-Leads") to keep the Inbox untouched.

Save and Test the Connection.

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