Hi!

Can you guys help me with my concern? This is how it goes, I tried to make a record for a Customer Refund, and this is my procedure, I created a new record in Accounting > Customers > Customer Refunds after the system created a draft refund, I now validate the record. And the confusion starts here, When I tried to pay the customer refund, I got a negative amount to pay. is this correct?

So, I proceed and Pay the Customers Refund, Now, my question is, why when I looked at the Journal Entries, the system posting two Journal Items,one is posted, and the other one is still unposted? should I need to post the Item? and what item is for what transaction? thank you very much for the helps, hoping that I explained my question clearly :)