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  • Odoo Experience 2020
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  • Odoo Experience 2020
  • Talks
  • Exhibitors
  • Agenda
  • Talks
  • Opening Keynote - Unveiling Odoo 14
    Fabien Pinckaers
    Done
  • Keynote - Vision & Strategy
    Fabien Pinckaers
    Done
  • It's Raining Leads, Hallelujah! Acquisition, Mining, and Enrichment
    Maria Garibay-Huang
    Done
  • Odoo Purchase: Automate Suppliers Follow-Ups Based on OTDs
    Gilles Merckx
    Done
  • Product Configurator: Advanced Use Cases
    Cristopher Cravioto
    Done
  • Stand Out From the Crowd by Engaging Your Community: Odoo Social
    Jessica Belloc
    Done
  • SEO Tips and Tricks to Promote Your Website
    Isaac Benitez
    Done
  • Manage Your Own Domain Name with Odoo
    Thomas Dobbelsteyn
    Done
  • Master your Odoo Digital Campaigns!
    Jessica Belloc
    Done
  • Sales Commissions and Dashboard with Odoo Spreadsheet
    Devarsh Modi
    Done
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Live Chat: Boost Leads and Engagement by Communicating with Visitors
Functional Demo
Location: Studio 4 - 9/30/20, 5:00 PM - 9/30/20, 5:30 PM (Europe/Brussels) (30 minutes)
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Live Chat: Boost Leads and Engagement by Communicating with Visitors
Amy Caroline Downing
Customer Service Representative at Odoo
Amy Caroline Downing
Customer Service Representative at Odoo

Amy-Caroline joined Odoo in 2018 as a Functional Support Analyst. Although she is originally from the United States, she is working for Odoo S.A. in Grand-Rosiére, Belgium. She continues to work for the Functional Support team and is now also the on-camera expert for the Odoo eLearning videos.


Are you looking for a way to increase your online presence? For a faster and more efficient channel to interact with your website visitors? A way to offer higher quality customer service to your clients and potential clients? Increase sales? Then, this talk is for you!

Learn how to customize your live chat window, start a conversation with a website visitor from any page, set canned responses, use commands, and much more!

Your customers want to talk to you, so let's make it easy. Join us!

Quiz

Can you receive an email copy of the conversation?
Yes, but only when logged in as a portal user on the website. Yes, but only when requested from the Live Chat agent. Yes, by entering an email address after exiting the conversation
Where can you check the customer ratings?
Only by going to the " Report menu > Customer Ratings Only by going to the specific channel > Customer ratings smart button Either through the channel or through the Report menu
Will you be automatically logged off a live chat session if inactive for a certain amount of time?
No, you will stay active until you leave the session. Yes, after 30 minutes of inactivity Yes, after 1 hour of inactivity
Tickets
Pricelist: US: North America (USD) (2026) Pricelist
US: North America (USD) (2026)

Odoo Experience on YouTube

1. Use the live chat to ask your questions.
2. The operator answers within a few minutes.

Live support on Youtube
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