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posbankacounting18
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Ken Nguyen

I've been receiving this annoying message.

Invalid Operation

The company bank account linked to this invoice is not trusted, please double-check and trust it before confirming, or remove it.


This message appears when I try to confirm an invoice and when I try to add Customer Account as a payment type in the POS with the invoice checkbox checked.


I've entered my vendor's routing and account number in the Accounting tab to retain the information just in case we need to refer to it in the future.  We do not have any active connection (2-way communication) to our bank or the vendor's bank.  The only connection we have with our bank is for fetching the data for reconciliation.


Can someone assist with this issue?

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Ahmed Elkady
Mejor respuesta

are this a new feature because it is working before without make it trust

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Emiliano
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Revisa el siguiente Blog, puede ser de ayuda:

https://asimov.cloud/blog/odoo-7/solucion-error-operacion-no-valida-the-company-bank-account-linked-to-this-invoice-is-not-trusted-please-double-check-and-trust-it-before-confirming-or-remove-it-820

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Ken Nguyen
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Thank you for your response; however, there's nothing set in the Bank Accounts Section that allows for the Account Number, Bank, and Send Money columns.  Even if I enable the option Send Money to Trust, the same error would still occur.

While this seems related to Vendor, I noticed the same issue when applying the payment using the Customer Account in the POS app.


I also followed this guide, https://www.odoo.com/forum/help-1/unable-to-process-any-invpoice-due-to-untrusted-bank-account-297165, but I received another error:


Oh Snap!
A bank account with Account Number xxxxxxxxxxxxxxx already exists for Partner Company Inc., but is archived. Please unarchive it instead.


I've checked the archived partner and made sure it did not contain any bank account information.  I then entered the bank routing and account number into the new partner to enable the "trust" slider, and that's when I received the error above.  Somehow, Odoo still retains the account number in the database even though it doesn't show in the Contact > Partner's Profile > Accounting Tab > Bank Accounts.  How do I remove it?


**Update**

I was able to enable the "Trust" button by going into the vendor bill that I couldn't confirm.  On the right-hand side, where the bill date is, the 4th option down showed the Recipient Bank.  Click the arrow into that, and from there, the option "Send Money" appeared.  I enabled that option, and now I'm able to confirm the bill.


https://postimg.cc/SYLFQLNn

https://postimg.cc/cvpp35Kp


I have yet to test whether this option will allow for accepting Customer Account payment in the POS.  I'll report back if it works.

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Cybrosys Techno Solutions Pvt.Ltd
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Hi,

You need to explicitly mark that bank account as verified. Follow these steps:
    Go to the Contact: Open the Contacts app and find the Vendor (or Customer) associated with the invoice.
    Accounting Tab: Click on the Accounting tab.
    View Bank Accounts: Click the Bank Accounts stat button (or the external link icon next to the bank account field).
    Send/Verify: * In the list view of the bank accounts, look for a column or button labeled "Trust" or "Verify."
        Click the "Trust" button (often a shield or checkmark icon).
        In some versions, you simply open the specific bank account record and click a button at the top left that says "Trust this account."
Once the account is "Trusted," the "Invalid Operation" warning will disappear, and you can confirm the invoice or process the POS transaction.

Hope it helps

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