AI-Driven Banking – Scaling AI for a Changing World

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AI-Driven Banking – Scaling AI for a Changing World

Ubicación: Hall 11.A - 19/9/25, 15:00 - 19/9/25, 15:30 (Europe/Brussels) (30 minutos)

Ward Thils

Head of AI-Driven Client Experiences, BNP Paribas Fortis

Ward Thils

Head of AI-Driven Client Experiences, BNP Paribas Fortis

Ward is a digital and AI transformation director with 18 years experience in orchestrating digital innovation and business transformation in the financial services industry. He is leading high-impact initiatives and leveraging cutting-edge technologies to drive business growth and boost customer experience at BNP Paribas Fortis. Passionate about fostering human centered digital, data and AI change, he is a life-long learner who recently studied at MIT and Chicago Booth.

BNP Paribas Fortis has embarked on an ambitious AI transformation journey, with a clear vision to rethink the banking experience and drive value creation through AI innovation. In his keynote, Ward will discuss how the bank leverages AI to enrich client experiences, optimize operations and augment employees to scale innovation and make business transformation ambitions a reality.