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odoo accounting v14 pos v15
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stockreturn_products
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zack

I have a need to return a product back to stock. Here is my setup.

I have no POS in this setup. I have all these items tracked by serial numbers. 

For example 

Product ​ ​ ​ ​ ​ ​ ​ ​ ​Serial Number

[HX220] HX220 Router50A7317487A3

This item was checked out by a installer. WH-I/Stock  to Partners/Customers

So availability is -1.00 . They did not install the product so it needs to go back on the shelf. When I try to scan this item in I get the error: This Product is already assigned

I have tryed to return the item I get 

Validation Error

Close

The serial number has already been assigned:


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Mehjabin Farsana
Nejlepší odpověď

Hi,

It seems like you're encountering a validation error because the serial number of the product you're trying to return has already been assigned. This typically happens when a product is checked out and then an attempt is made to return it using the same serial number.


To resolve this, you'll need to ensure that the serial number is unreserved or unlinked from the original transaction before attempting to return it.

Find the original transaction where this product with this serial number was checked out and then unreserve the serial number .

then you should be able to return the product back to stock without encountering the validation error.


Thanks

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Cybrosys Techno Solutions Pvt.Ltd
Nejlepší odpověď

Hi,

To start a return, navigate to the relevant sales order.
1. From the sales order -> Delivery smart button to view the validated delivery order. 

2. Then, click Return to open the Reverse Transfer pop-up window. Next, edit the Product or Quantity as needed for the return, and then click Return.

3.  This generates a new warehouse operation for the incoming returned product(s), -> Validate. 
Then, on the sales order, the Delivered quantity will reflect the difference between the initial validated quantities and the returned quantities.


For more details, refer to the blog:
https://www.cybrosys.com/blog/how-to-manage-sales-return-for-an-order-using-odoo-16-sales-app

Hope it helps

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Ricardo Gross

but if the return operation from delivery is a receipt, configured to "create new serial number"? = ERROR
that's why it's important to define return operations and next steps properly, return for repair, or for, ...

Roy Antunovich

How to stop this return function from allowing more units to be returned than were delivered?
e.g. If I have a delivery slip for 2x units, when I use the Odoo "Return" function I can manually change this to return 5x units (resulting in the SO now showing as -3 delivered. How do I stop this?

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