Do not link to a customer option missing in CRM app

Question

The CRM app is showing only two options when converting a lead: - Create a new customer - Link to an existing customer
From what I have read, there should normally be a third option allowing you to convert the lead without creating or linking a customer/contact - something along the lines of "Do not link to a customer." Could anyone explain why this third option might be missing?
For context, I am using odoosh, Odoo 19 Enterprise
Ideally, I would like to avoid creating a new contact in Contacts

Ray Carnes (ray) · Accepted Answer

This option is no longer available in Odoo 19 after an initiative to improve usability.
A Customer is needed if you want to email / message them (in prior versions we created them automatically on the first email).
The documentation for Odoo 19, which no longer mentions the option, is at  https://www.odoo.com/documentation/19.0/applications/sales/crm/acquire_leads/convert.html [1]

[1] https://www.odoo.com/documentation/19.0/applications/sales/crm/acquire_leads/convert.html

Zehntech Technologies Inc. · Answer

Hello,
In recent Odoo versions (including Odoo 19), the option to convert a lead without linking to a customer is not always available by default. This behavior is often tied to how the CRM and Contacts integration is configured, as Odoo typically enforces customer linkage during lead conversion to maintain data consistency.
If you want to avoid creating a contact too early, a common approach is to continue managing the record as a lead/opportunity without converting it until necessary. Alternat

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